Frequently Asked Questions

TripStax Mobile is a mobile app that can be downloaded from app stores. It is a travel companion app with useful and easy-to-use functionality for when on the road. Useful help includes access to one’s up-to-date travel itineraries, flight updates to check on delays, gates, etc., the ability to enter and store loyalty cards, as well as some simple travel guides and do’s and don’ts for different countries. TripStax Mobile also has a “locate me” functionality that contributes to the duty of care area.

TripStax stores booking data, profile data and financial data in our data processing engine, the TripStax Core. The TripStax Core consumes data from many sources to clean, enrich and store the data for use in the TripStax ecosystem – and beyond.

The TripStax Core is the data engine powering the TripStax modules, and data that is generated or enriched in the TripStax modules is stored in the TripStax Core.

Data is stored in Azure. Personal data is located in The Netherlands, in the EU. Non-personal data is stored in “the cloud”.

Yes.

We store booking data (air, hotel, car, rail, ferry and more…), profile data (companies and individuals), and finance data (fees, mark-ups, etc.).

Yes, the TripStax Core offers an API capability that can be used to connect tools and systems to interact with the TripStax Core.

The data in the TripStax Core comes from many sources for booking, profile, and financial data.
An important share of business travel data is still generated and captured via the GDS channel, not least for air bookings – TripStax collects booking and profile data from all the GDS systems. In addition to the traditional GDS channel, we also have feeds for NDC content and LCC content, as well as direct data links from corporate booking tools and UK and international rail booking tools.
Beyond the connectivity with booking sources, the TripStax Core also has back-office integrations in place, allowing us to capture additional booking data – i.e. that is manually booked or booked off-channels and entered directly into the back-office system. The connectivity to the back-office also gives us access to financial data, e.g., mark-ups, fees, etc., to be able to power the TripStax Analytics module for complete reporting.
A final main type of data, profile data, is sourced directly from customers or from connections to the different GDS profile systems, as well as to other traveller profile tools.
Beyond the established connections, TripStax has strong integration capabilities to connect to new data sources and is also able to integrate structured data feeds from booking engines, profile tools, and back-office tools to power an agency with data from virtually any source.

Yes, we are connected to CBTs such as Concur, Cytric, Atriss, Vibe and more. The nature of the connectivity varies between systems but includes single-sign-on credential data, profile data, booking data and finance data.

We charge license fees per TripStax Module per month and transaction fees related to booking and profile data. A major part of the commercial proposition is the fact that we charge transaction fees only once, regardless of how many modules or external recipients consume the data.
This means that bookings are charged once per booking/PNR, and profiles are charged per profile per quarter – regardless of how many TripStax Modules or external tools are connected to the TripStax Core. If an agency currently uses tools from multiple providers, it is likely that the same booking or profile is paid for to multiple providers – the TripStax commercial model could make a huge difference. Note that if the TripStax Core is used to power non-TripStax technology, third parties may charge booking or other fees (unrelated to TripStax).

Yes, all modules are up and running in live environments, and the TripStax Core has processed millions of bookings and profiles. Current customers use anything from one Module to all Modules.

Our technology is currently in use around the world and in all continents; however, this does not mean that we have staff in every country or even every continent. The TripStax model and culture are fundamentally international, remote and collaboration oriented in their nature.

Microsoft Azure, MS SQL DB.

Microsoft .Net Core, Azure PaaS, Azure SQL DB, Angular, Microservices.

Yes, an agency can have its own app in the app store, with its own logo and colour scheme.
It is also possible for an agency to direct corporate customers to download the TripStax app to then experience the agency branding upon logging in.

Yes. It is possible to have the aligned with the agency’s brand – with logo and colour scheme. From a delivery perspective, the agency can choose between having customers download the TripStax app and then experience the agency branding once logged in or a complete branded setup with the agency’s own app in the app stores.

Yes, it can be downloaded from both stores.

The TripStax Mobile is a companion app and does not offer booking in the app. However, if wanted, it is possible to enable travellers to use the TripStax app but use single sign-on (SSO) access into a corporate booking tool app for cases where a booking is needed.

Yes, TripStax Mobile will show the bookings linked to the user.

TripStax Mobile does not currently offer integrated check-in functionality.

TripStax Mobile offers access to flight stats, which means that the traveller can get flight updates for any flight directly in TripStax Mobile.

Yes.

Yes, a traveller can trigger a “locate me” message, which generates an email with precise geo-location to be sent to a pre-defined email address – it is possible to set up the option for the traveller to choose a message to be included in the email, e.g. “I need assistance”.
Triggering the “locate me” message will generate a geolocation indicator in the TripStax Track module if the agency is subscribing to that module. It will allow zooming into the map and see the location of the person (at the time of triggering the geolocation communication) on a street-level view.

In addition to the updated flight information via flight stats, the TripStax Mobile offers access to stored individual information such as loyalty cards and preferences, and information about destinations such as Covid-19 regulations, do’s and don’ts pointers for countries, useful emergency phone numbers, short country related videos, and country travel agency contact details.

The button is positioned on the top right corner of the home screen of the TripStax Mobile app, identified by the SOS icon.

Primarily for the end-traveller to notify their whereabouts while on the go and flag the need for assistance. This function also enables the client’s travel manager or security officer to alert travellers via TripStax Track in case of emergency by sending them an email or text with the request to confirm their location and well-being.

Travellers activate the mobile app and press the SOS icon on the home screen. If Locate Me is enabled for their company, they will see the menu option at the bottom. When they push this option, they get the option to send their current location details to their company’s dedicated security contact with the choice of three standard messages to pick from. This will trigger an email to the client’s security contact, travel manager or the TripStax team, depending on which packages/service level the client has opted for. This email covers all relevant details of the traveller, including contact information and a geolocation link (if enabled by the user).

Yes, this function is available globally.

Yes, Location Service should be activated on the device.

Real-time notifications of delays and cancellations are pushed to travellers via our mobile app.
The TripStax Mobile app is a simple-to-access and easy-to-use travel companion that makes your business trip more efficient and convenient. It is designed with business travellers in mind and offers everything they need to know when travelling for work. For example, having the sophistication to provide notifications on which gate your flight is leaving from and detailing any delays/cancellations.
The TripStax Mobile app integrates with the traveller profile information, which means travellers can seamlessly synchronise and update their passport information, visa details or loyalty card numbers, as well as other personal details.
The mobile itinerary option provides immediate and up-to-date access to your booked flight, hotel, and rail itineraries, all stored on your mobile device. In addition, you can easily upload the itinerary to your calendar, forward it to a friend, colleague or relative and enable a push alert for updates.

• Departure Gate Information – (info from FlightStats)

  • Flight Cancellation

  • Flight Gate Change

  • Flight delay of more than one hour

• Travel / Trip info

  • 24 hours until time of departure

  • 6 hours until time of departure

  • 1 hour until time of departure

• Passport & Visa

  • Expiring 9 months in advance

  • Expiring 6 months in advance

  • Expiring 3 months in advance

  • After 3 months of expiry, if not renewed

Flight, Car & Hotel.

The booking tool needs to be integrated with the TripStax Portal, and the Portal then handles all the booking tool SSO from mobile.
This means a booking tool integration is required in TripStax Portal but not with the mobile app itself.

This info is pulled from the Core and is associated with the user profile details - so you have a profile in TripStax Profile where everything is linked to your name and email address or another form of ID. The Mobile app only works for a user if they have a profile set up, so that’s how it links your itineraries.

A password is not required (SSO & Non-SSO).

Yes, you need to log in every time you re-open the app. However, we have also implemented FaceID/TouchID functionality to avoid having to log in every time.